Refund policy

Each Morrow & Loom piece is made and finished by hand. This policy explains how to cancel an order, and what we do if something arrives damaged or faulty.

Cancelling an order

You can cancel your order within 24 hours of placing it, as long as it has not yet shipped. To cancel, email us at morrowandloom@gmail.com with your order number. We will confirm the cancellation by email and refund your payment in full.

After 24 hours, or once the order has shipped, it can no longer be cancelled.

No returns or exchanges

All sales are final. We do not accept returns or exchanges for a change of mind, including for size or colour. Please check the size guide before you order, and write to us if you are unsure.

Gift cards cannot be refunded.

Damaged, faulty or wrong items

Please inspect your order when it arrives. If a piece is damaged, faulty, or not what you ordered, email us at morrowandloom@gmail.com as soon as you can, with your order number and a photo, so that we can look into it and make it right.

Please do not send anything back to us until we have replied: items sent without our agreement cannot be accepted.

Refunds

Refunds for cancelled orders, and for faulty items where a refund is agreed, are made to your original payment method within 10 business days. It can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since we confirmed your refund, please contact us at morrowandloom@gmail.com.

Your statutory rights

This policy does not affect your statutory rights. If your order is delivered to the European Union, you have the right to cancel it within 14 days of delivery, for any reason and without justification. The piece must be returned unworn, in the same condition you received it, in its original packaging, with proof of purchase.